Refund & Return Policy

Last Updated: September 1, 2026

At EVWAT LLC, we want you to be satisfied with your purchase. This Refund & Return Policy explains when products purchased through evwat.com may be returned, exchanged, or refunded.

1. Return Eligibility

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned with its original packaging, accessories, and included materials, when applicable.

• Not be damaged as a result of misuse, improper installation, modification, or normal wear and tear.

• Be accompanied by reasonable proof of purchase or order information.

Certain products may have additional product-specific return requirements. If different return terms apply to a particular product, those terms will be disclosed on the applicable product page or at checkout.

2. Non-Returnable Items

Some items may not be eligible for return, including products that:

• Have been used, installed, modified, or altered.

• Are damaged through misuse, improper installation, or neglect.

• Are returned without required accessories or components.

• Are otherwise identified as non-returnable on the applicable product page.

If you are unsure whether your item qualifies, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or video of the product and packaging when applicable.

We will review the issue and, where appropriate, provide a replacement, replacement part, return authorization, or refund.

4. Return Shipping

For a return based solely on a change of mind, ordering the wrong item, or another reason that is not caused by an error or defect attributable to EVWAT, the customer may be responsible for return shipping costs.

If the return is due to an incorrect, defective, or damaged item attributable to EVWAT, we will work with you regarding the appropriate return shipping arrangement.

Return shipping instructions must be obtained from EVWAT before sending a product back. Unauthorized returns may not be accepted.

5. How to Request a Return

To request a return, contact EVWAT through our Contact Us page with:

• Your full name.

• Order number.

• Product name.

• Reason for the return.

• Photos or other supporting information, if applicable.

We will provide return instructions if your request is approved.

6. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The amount of the refund may depend on the condition of the returned product and the reason for the return.

Original shipping charges are generally non-refundable for customer-initiated returns unless otherwise required by applicable law or the return is due to an EVWAT error or defective product.

Your payment provider or financial institution may require additional time to post the refund to your account after EVWAT processes it.

7. Exchanges

If an eligible product needs to be exchanged because it arrived defective, damaged, or incorrect, contact us before returning the product.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide an appropriate refund or alternative resolution.

8. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to cancel an order before it enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may apply.

9. Products Purchased on Sale

Unless otherwise stated on the applicable product page, sale items are subject to the same return policy described above.

If a particular promotional offer has different return terms, those terms will be disclosed at the time of purchase.

10. Refunds for Shipping Delays

If EVWAT becomes unable to ship an order within the applicable promised timeframe, we will provide appropriate notice and, where required, offer the customer the option to accept a revised shipping timeframe or cancel the order for a refund.

11. Fraudulent or Abusive Returns

EVWAT reserves the right to investigate suspected fraudulent, abusive, or unusually repetitive return activity.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

12. Contact Us

For questions regarding returns or refunds, please contact us through the Contact Us page on:

EVWAT LLC
Website: evwat.com
Shipping Region: United States only