Shipping policy
Shipping Policy
Last Updated: August 21, 2026
At EV WAT, we work with trusted suppliers and fulfillment partners to process and deliver orders to our customers. Please review the information below regarding order processing, shipping, tracking, and delivery.
1. Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. holidays.
During periods of high order volume, promotions, holidays, or other unforeseen circumstances, processing may take longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
2. Shipping Times
Estimated delivery times depend on the product, destination, shipping carrier, and fulfillment location.
For orders shipped within the United States, estimated delivery is generally:
Standard Shipping: 5–15 business days after processing.
These are estimated delivery times, not guaranteed delivery dates.
Some products may have different shipping times. Any product-specific shipping estimate displayed on the product page or at checkout will apply to that order.
3. Shipping Costs
Available shipping methods and shipping charges will be displayed at checkout before you complete your purchase.
From time to time, EV WAT may offer promotional or free shipping on qualifying orders.
Shipping charges may vary depending on the product, destination, order size, and shipping method selected.
4. Shipping Destinations
EV WAT primarily serves customers within the United States.
International shipping may be available for selected products and destinations.
If international shipping is offered, availability and shipping charges will be displayed at checkout.
5. Tracking Your Order
Once your order has shipped, we will provide tracking information when available.
Tracking information may take some time to become active after the carrier receives or scans the package.
You can use the tracking information provided in your shipping confirmation email to monitor your order.
6. Multiple Packages
If your order contains multiple products, your items may be shipped separately.
This can happen when products are fulfilled by different suppliers, warehouses, or fulfillment locations.
You may therefore receive multiple tracking numbers and separate deliveries for a single order.
7. Shipping Delays
Although we work to ship orders within the stated processing and delivery estimates, delays may occur due to circumstances outside our reasonable control, including:
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Carrier delays
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Severe weather
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Natural disasters
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Holidays or peak shopping periods
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Customs or government processing
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Incorrect or incomplete shipping information
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Transportation disruptions
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Supplier or fulfillment delays
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Other unforeseen circumstances
If we become aware that an order cannot be shipped within the time originally promised, we will provide appropriate notice and any cancellation or refund options required by applicable law.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped and you notice an address error, contact us immediately at:
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes will be possible after an order has entered processing or shipping.
If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.
9. Lost, Stolen, or Delivered Packages
If tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or the applicable carrier.
You may also contact the shipping carrier directly to request additional delivery information.
EV WAT will make reasonable efforts to assist with carrier inquiries, but we cannot guarantee replacement or refund for packages that the carrier confirms as delivered to the address provided at checkout.
10. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.
Contact us at support@evwat.com as soon as possible and provide:
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Your order number
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Photos of the damaged package
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Photos of the damaged product
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A description of the damage
We will review the claim and determine the appropriate resolution in accordance with our Refund & Return Policy.
11. Customs, Duties, and Taxes
For international orders, if available, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
EV WAT does not control these charges and cannot guarantee the amount that may be assessed.
Customers are responsible for complying with applicable import laws and regulations in their destination country.
12. Delivery Estimates and Carrier Responsibility
Delivery estimates provided by EV WAT are based on information available from our suppliers and shipping carriers.
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside EV WAT's control.
We do not guarantee a specific delivery date unless a specific guaranteed delivery service is expressly offered at checkout.
13. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation once an order has been processed or shipped.
If an order has already shipped, you may need to follow the return procedure described in our Refund & Return Policy.
14. Returns and Refunds
Shipping-related returns and refunds are subject to our Refund & Return Policy.
Customers should not send products to any address without first receiving return instructions from EV WAT.
For return or refund requests, contact:
15. Contact Us
If you have questions about shipping or your order, please contact us:
EV WAT
Email: support@evwat.com
Website: evwat.com
Please include your order number when contacting us about an existing order.
We aim to respond to customer inquiries within 1–2 business days.